PROFECO Claims Notice

MedSurgery Store For Digital Health

At MedSurgery Store for Digital Health (RFC: MSF250807749, fiscal address: José Rosas Villavicencio 308, Infonavit, Guerrero Negro, Mulegé, Baja California Sur, CP 23940; trademark pending before IMPI file 3401306), we comply with the Federal Consumer Protection Law (LFPC) and NOM-024 for online sales.

If you have a product/service complaint or grievance, contact us first - we will resolve it quickly to your satisfaction.
  1. Internal process
    • Send complaint to customer _service@medsurgery.store (mailto:_service@medsurgery.store) or +52 449 414 7260 (include order, description, evidence).
    • Response: 3 business days initial, 10 days resolution (return/refund/replacement per Return Policies/Warranty).
  2. Consumer Rights
    • Minimum warranty: 30 days (extendable).
    • Returns: 14 days for withdrawal.
    • Transparency: Prices include VAT/itemized shipping.
  3. If We Do Not Resolve
    Contact PROFECO: Consumer Phone 55 5568 8722 (CDMX) or 800 468 8722 (inland); site https://www.profeco.gob.mx or PROFECO application. They are moderately free.

Last update: September 09, 2025