FAQ / Frequently Asked Questions

MedSurgery Store For Digital Health

FREQUENTLY ASKED QUESTIONS / FAQ

To create an account, go to the home page and click on "Sign Up" in the upper right corner. You just need to enter your email address, a secure password and confirm your email address; the process takes less than a minute and gives you access to exclusive discounts and order tracking.

We accept credit cards (Visa, Mastercard), PayPal and direct bank transfers. All transactions are secure with SSL encryption, and we do not store your payment details for privacy; if you have problems, please contact support for alternatives.

Standard shipping time is 10-14 business days, depending on your location. We offer express options for an extra cost which reduces the time to 5-7 days; you can always track your package with the tracking number we send by email.

Yes, you have 30 days to return any product in its original condition with the label intact. As long as it complies with our Pour return policy there you will find all the details.

You can contact us by live chat on the site (available from 9am to 6pm), email us at soporte@ejemplo.com or call +1-123-456-7890. Our team responds within 24 hours on business days, and we are here to help you with any questions or issues.

Yes, we regularly have discounts in sections such as "Deals of the Day" and promotional codes in our newsletter. Sign up to receive a 10% discount on your first purchase; promotions vary according to the season, so check the site frequently.

Absolutely, we use advanced security protocols like HTTPS and two-factor verification. We never share your information with third parties, and we comply with regulations like GDPR to protect your privacy; miles of customers trust us daily.

If it arrives damaged, please take photos and contact us within 48 hours of delivery. We will send you a free replacement or a full refund, depending on your preference; our goal is for you to be 100% satisfied.

Sure, if the size is not correct, initiate a free return and choose "size exchange" on the form. We process exchanges in 5-10 days, and cover return shipping costs if it's our mistake; be sure to check the size guide before you buy.

Go to the bottom of the site and enter your email address in the "Subscribe" field. You will receive immediate confirmation and exclusive content such as tips, offers and news; you can unsubscribe at any time by clicking on the emails.